Return & Refund Policy

Last updated: October 29, 2026

At LELE PET, we want you and your pet to feel confident shopping with us. If there is a problem with your order, please contact us at leeyeechik@gmail.com with your order number and a brief description of the issue.

Returns for U.S. customers

For U.S. orders, you may request a return within 30 days of delivery for products that are unopened, unused, and in their original packaging with the safety seal intact.

To request a return, email leeyeechik@gmail.com with your order number. Please wait for return instructions before mailing anything back. Unauthorized or untracked returns may be delayed or may not be accepted.

Unless the item is damaged, defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs. Original shipping charges are not refundable except where required by law.

EU customers’ right of withdrawal

If you are a consumer in the European Union, you may have the right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, contact leeyeechik@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase. Please send the goods back within the period required by law. Return shipping costs are your responsibility where permitted by law and where this was disclosed before purchase.

For a sealed product that is not suitable for return for health protection or hygiene reasons, the right of withdrawal may no longer apply after the seal has been broken, where permitted by applicable law. This does not affect your rights if an item is faulty, damaged, or not as described.

Where required by law, we will refund the applicable amounts, including standard outbound delivery costs, using the original payment method. We may wait to issue the refund until we receive the returned goods or proof that they have been sent, as permitted by law.

Damaged, defective, or incorrect orders

Please contact leeyeechik@gmail.com as soon as reasonably possible after discovering a problem. Include your order number and photos of the product and packaging if available. We will review the issue and, where appropriate, arrange a replacement, refund, or other remedy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Opened or used supplements

For health and safety reasons, we generally cannot accept returns of supplements that have been opened, used, or had their safety seal broken, unless the product is damaged, defective, incorrect, or applicable law requires otherwise.

If your pet experiences a reaction after using a product, stop use and contact your veterinarian. Please also contact us so we can document and review the issue.

Refunds

Once an approved return is received and inspected, we will email you about the refund decision. Approved refunds will be sent to the original payment method. Processing times may depend on your bank or payment provider.

Exchanges

We currently handle exchanges by reviewing each request individually. Contact leeyeechik@gmail.com before sending an item back.

Contact

LELE PET
Email: leeyeechik@gmail.com
Return address: provided after a return request is approved. Please contact us before sending an item back.