Frequently Asked Questions
Frequently Asked Questions
Helpful information about LELE PET products, feeding, shipping, returns, and order support.
About our products
What are LELE PET products?
LELE PET products are made for everyday pet wellness. Please review each product page and package label for ingredients, intended use, and feeding directions.
Which product is right for my pet?
Choose a product based on your pet’s needs, age, size, and the product label. If your pet has a health condition or you’re unsure which product is suitable, ask your veterinarian before use.
Are your products intended to treat allergies or other medical conditions?
Our products are intended to support everyday pet wellness. They are not a substitute for veterinary diagnosis or treatment. If your pet has ongoing symptoms or a diagnosed condition, consult your veterinarian.
Feeding & safety
How much should I give my pet?
Follow the feeding directions on the product label and do not exceed the recommended amount. If you have questions about the right amount for your pet, consult your veterinarian.
How should I introduce a new product?
Follow the label directions. You may want to introduce a new product gradually and watch how your pet responds. Stop use and contact your veterinarian if you notice an unexpected reaction.
Can I give this product to puppies, pregnant pets, or pets taking medication?
Please check the product label and ask your veterinarian before use, especially for young, pregnant, nursing, senior, or medicated pets.
Where can I find the full ingredient list?
The complete ingredient list and feeding directions are shown on the product page and package label. Please check them carefully before feeding, especially if your pet has a known sensitivity.
How should I store the product?
Store it according to the instructions on the package. Keep the container closed and out of reach of pets and children.
Shipping & orders
When will my order ship?
In-stock orders are shipped within 24 hours after purchase. Custom-formulated products are shipped within 20 days after purchase. Orders are sent by air, shipping is included, and estimated transit is 8–12 days after dispatch. Delivery timing is an estimate and may vary by destination.
What should I do if my order arrives damaged or incorrect?
Email leeyeechik@gmail.com with your order number and photos of the item and packaging if available. We’ll review the issue and help with next steps.
Can I return a product?
Please see our Return & Refund Policy for eligibility and instructions. For health and safety reasons, opened products may not be eligible for a change-of-mind return, subject to applicable consumer laws.
Where can I read the shipping details?
See our Shipping & Delivery Policy.
Contact
How can I contact LELE PET?
Email us at leeyeechik@gmail.com. We aim to reply within 24 hours.
CLEAR ANSWERS FOR THOUGHTFUL SMALL-DOG CARE.
Let’s make it clear.
Is LELE PET made for small dogs?
We focus on small-breed wellness. Check each product page for its intended use, ingredients and feeding directions. Formula concepts still in development are identified clearly.
How should I choose a product and serving size?
Follow the directions on the product label. Ask your veterinarian before use if your dog has a health condition, takes medication, is pregnant or nursing, or has a sudden change in movement or appetite.
What ingredients are included?
Each product page lists its ingredients and intended roles. Review the label before feeding and contact us with product-specific questions.
Do you offer wholesale, OEM or private label?
Yes. Share your business details, service type, expected quantity and project needs through the inquiry form. MOQ and lead times are quoted for each project after review.