Shipping policy

Last updated: November 2, 2026

Thank you for choosing LeLe Pet. We specialize in targeted small-dog preventative nutrition and turnkey pet supplement solutions. This policy outlines our order processing times, shipping estimates, and delivery terms for retail and wholesale orders.

1. Order Processing Times

  • In-Stock Retail Supplements: Orders placed Monday through Friday are processed and dispatched within 24 hours. Orders placed on weekends or statutory holidays will ship the following business day.
  • Custom Formulas & OEM / Private Label Orders: Custom manufacturing and private label batch orders are formulated, quality-tested, and dispatched within 20 business days following final artwork and specification approval.

2. Shipping Rates & Delivery Estimates

We ship internationally to pet parents, retailers, and brand partners, with primary fulfillment networks serving North America (United States & Canada) and Europe (United Kingdom & EU countries).

  • Standard International Tracked Shipping: Estimated delivery time is 8–12 business days after dispatch.
  • Free Shipping: Free standard shipping applies to all qualifying retail orders over $50 USD (or as promotional banners indicate at checkout).
  • Exact Rates: Real-time shipping costs for orders under the threshold or expedited options are calculated transparently at checkout based on destination and package weight.

3. Shipment Tracking

Once your order has been handed over to the carrier, you will receive an automatic dispatch notification email containing your tracking number and tracking portal link. Please allow up to 24–48 hours for tracking events to update in the carrier's international tracking system.

4. Customs, Duties & Taxes

For international shipments, orders may be subject to local import taxes, customs duties, or handling fees upon arrival in your destination country. Any applicable taxes collected directly at checkout will be clearly displayed before payment. LeLe Pet is not responsible for unexpected customs inspection delays beyond our control.

5. Address Accuracy & Delivery Issues

Please double-check your shipping address and contact telephone number during checkout. If you notice an error in your shipping details, notify us immediately at leeyeechik@gmail.com within 2 hours of placing your order. Once an order has entered dispatch transit, we cannot reroute the package.

6. Contact Us

For questions regarding your shipment or bulk logistics arrangements, contact our support team at leeyeechik@gmail.com.